Boiler stopped working? Try this first.
Many breakdowns have a simple cause. If these checks don’t fix it, a Gas Safe engineer can usually come out the same or next day anywhere in Hull & East Yorkshire.
📞 Call 07700 900482Smell gas? Don’t use switches or flames. Open windows, turn off the gas at the meter if you can, leave the house and call the National Gas Emergency number on 0800 111 999. Call us after you are safe.
4 things to check before you call
- 1
Check the pressure
Look at the gauge on the front of your boiler. Below 1 bar is a common reason a combi boiler stops. Your boiler manual shows how to top it up.
- 2
Check the power and gas
Is the boiler switch on? Do other gas appliances work? If you have a prepayment meter, check it has credit.
- 3
Reset it once
Press the reset button one time and wait a few minutes. If it locks out again, don’t keep trying.
- 4
Call us
Tell us the boiler make and any fault code on the screen. It helps us bring the right part.
Call an engineer if you have:
- No heating and no hot water
- A fault code that keeps coming back
- Water leaking from the boiler
- Banging, gurgling or whistling noises
- Pressure keeps dropping after a top-up
Where we come out
- Hull city centre
- Hessle
- Cottingham
- Anlaby
- Willerby
- Kirk Ella
- Sutton-on-Hull
- Bransholme
- Kingswood
- Hedon
- Beverley